- The Client
Virgin Money aims to offer customers a wide range of great value financial products that are easy to understand.
- The Challenge
To increase levels of business through the development of a high performing sales and customer service culture.
To establish a framework to support leaders in implementing best practice skills in both sales and customer service across three channels: the branch network, contact centre and intermediary business.
"Brett is quite rightly recognised as a Sales Leadership Industry Expert and he (together with his specialist team) have been instrumental in our business successes.
TLSA…delivered the new processes, skills and behaviours required to create the foundations for significant long term cultural and performance growth.
Thank you TLSA for helping us improve our business for our colleagues and customers."
Director of Customer Services