Customer Service Training

Is Your Business Really Customer Centric?

Your customers are the key to your business success, which is why we offer customer service training that will push your customer service delivery to an elite level of performance.

TLSA training turns your customers into your advocates, ensuring loyalty and sustainability. If you want to become a customer-centric organisation, or claim to already be one, make sure that all your people are equipped with excellent customer service techniques.

Empathy, advanced listening and communications skills are essential to creating exceptional customer service. We offer training courses that will:

  • Maintain outstanding levels of customer satisfaction
  • Develop ‘total loyalty’ with customers
  • Build customer trust and manage expectations

We are experienced in creating tailored solutions that bridge customer advocacy and sales, which empowers companies to translate exceptional customer service into new sales.

We also specialise in customer service assessments to let you to build a more motivated, engaged and higher performing team.

Start things off today:


"Developing customer advocacy and having our customers at the heart of everything we do is exceptionally important to our business. 

We started working with TLSA in 2012 as we wanted to deliver a training programme that would enhance the skills and knowledge of colleagues to really understand what it takes for our customers to become real advocates of our business.

TLSA, in partnership with our Learning and Development Team designed and delivered a bespoke training solution that fitted perfectly with our needs and business objectives.

The programme has inspired colleagues to understand and embrace the key elements of customer advocacy and is testament to the impressive knowledge and experience that Brett and his team have brought during the development and delivery of the training." 

Chris Larmer