Measurement of Your Investment
There are three business critical reasons why you should think about the return on investment a learning programme will deliver for your business:
At TLSA we provide you with 5 options to measure the impact that a learning programme has on your business, each delivering an outcome that identifies if, and where, action is needed. You may want to use all 5, or simply select the options that you believe will be most effective within your business.
Please click on each stage to find out how we measure your investment.
The Process: After every workshop, we ask your learners to evaluate the experience. We take the data they provide, analyse it and then provide you with a detailed report of what your people thought about the workshop, the content and the trainer.
The Outcome: You can rapidly identify if there are any areas where content, or delivery, needs to be changed.
The Process: 4 weeks after a workshop, coaching session or any other activity, selected learners complete an online quiz, or simulation, to establish how well they understood the content and how well they have been able to apply it in their personal roles. The results identify strengths and action areas where line managers need to react with coaching and support.
The Outcome: Line managers are alerted to areas where coaching action is needed and the quiz motivates learners to revisit the programme material.
The Process: The objective is to understand if learners have genuinely changed their behaviour and are applying new skills in their personal roles. Based on the same competency assessment used in the needs analysis, change is measured through an online simulation, assessment centre or field observations completed by line managers.
The Outcome: a measure of how new behaviours, skills and competencies have been implemented.
The Process: measuring the impact that new skills and behaviours have on business performance demonstrates your return on investment. The objective is to identify how new skills and behaviours have a positive impact on business performance and then share that success across the organisation. Performance is assessed utilising performance measures agreed with you, combined with case studies, customer validation and participant feedback.
The Outcome: clear measures on the results your investment is producing, plus the identification of best practice and areas where further development is needed.
- Is awarded the accreditation
- Provided with clear feedback on areas that need to be addressed to achieve the accreditation
- Institute of Leadership and Management (ILM)
- Institute of Sales and Marketing Management (ISMM)