Measurement of Your Investment

There are three business critical reasons why you should think about the return on investment a learning programme will deliver for your business:

  • First: if you don’t measure the results, the probability is you won’t achieve your objectives
  • Second: if you are going to invest in your people you need to see the return
  • Third: you need to be aware from the start what is working and identify and areas where change may be needed

At TLSA we provide you with 5 options to measure the impact that a learning programme has on your business, each delivering an outcome that identifies if, and where, action is needed. You may want to use all 5, or simply select the options that you believe will be most effective within your business.

 Please click on each stage to find out how we measure your investment.


The Process: After every workshop, we ask your learners to evaluate the experience. We take the data they provide, analyse it and then provide you with a detailed report of what your people thought about the workshop, the content and the trainer.

The Outcome: You can rapidly identify if there are any areas where content, or delivery, needs to be changed.

The Process: 4 weeks after a workshop, coaching session or any other activity, selected learners complete an online quiz, or simulation, to establish how well they understood the content and how well they have been able to apply it in their personal roles. The results identify strengths and action areas where line managers need to react with coaching and support.

The Outcome: Line managers are alerted to areas where coaching action is needed and the quiz motivates learners to revisit the programme material.

The Process: The objective is to understand if learners have genuinely changed their behaviour and are applying new skills in their personal roles. Based on the same competency assessment used in the needs analysis, change is measured through an online simulation, assessment centre or field observations completed by line managers.

The Outcome: a measure of how new behaviours, skills and competencies have been implemented.


The Process: measuring the impact that new skills and behaviours have on business performance demonstrates your return on investment. The objective is to identify how new skills and behaviours have a positive impact on business performance and then share that success across the organisation. Performance is assessed utilising performance measures agreed with you, combined with case studies, customer validation and participant feedback.

The Outcome: clear measures on the results your investment is producing, plus the identification of best practice and areas where further development is needed.

The Process: the objective of the accreditation process is to motivate participants to activate learning in a structured way. To achieve an accreditation participants complete a project, which will challenge them to integrate the course content into their personal roles. 
A detailed brief provides details of the process, the timetable and the process to assess their results. 
The Outcome: on completion, participants present their work to two senior executives from your organisation and a TLSA consultant. The presentation is assessed against the brief and, based on the outcome, the participant:
  • Is awarded the accreditation
  • Provided with clear feedback on areas that need to be addressed to achieve the accreditation
The accreditation may be an award from your organisation, or you may opt for an award from an external professional body such as the:
  • Institute of Leadership and Management (ILM)
  • Institute of Sales and Marketing Management (ISMM)





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