People Management

Improve People Management Skills and Performance
Get People Management Training 
People Management combines strategies and skills which link management style to team performance. This management training course challenges participants to ensure the connection with their people is a catalyst for creating a high performing team.
Who is People Management For?
This 2 day management-training course is perfect for established first and second line managers who want to become better people managers.
What Will Your Managers Get Out of People Management?
Participants focus on four people management dynamics that build high performing teams:
  • Structure - building teams with the right people to meet business needs and deliver performance objectives
  • Engage - people through a management approach that develops trust, motivates, empowers and commits people to focus on achieving outstanding results
  • Communicate - on performance and personal development through coaching, huddles, one-to-one and team meetings
  • Develop - people and performance through proactive performance coaching and being prepared to manage underperformance, emotion and resistance to change
What Does People Management Cover?
People Management features the following modules:
  • Developing team structures that meet business needs and strategy of customer intimacy, operational excellence or product leadership
  • Team profiles
  • Recognising performance enablers and barriers


  • Motivation
  • Developing trust-based relationships
  • Empowerment
  • Focusing on outstanding business results
  • Team objectives and personal goals
  • Performance coaching
  • Team huddles
  • Team and one-to-one meetings
  • Creating coaching plans
  • Personal coaching skills
  • Managing difficult conversations, emotion and resistance
  • Managing difficult conversations
Personal Project
An assignment that will help participants activate the learning with their teams following this management course.
What are the Benefits of People Management for Individuals? 
  • The skills to build a team that is structured to deliver high performance
  • The ability to develop trust-based relationships that encourage openness ,builds commitment and empowers people to perform
  • Managers who can proactively coach to develop performance of the team and individuals
  • The confidence to deal with difficult situations that become performance blockers
  • Learning that can be easily adopted to deliver immediate results
What are the Benefits to the Organisation?
  • Managers who understand how their personal management style impacts on team and individual performance
  • The ability to structure teams, build engagement and deliver outstanding performance
  • The development of highly motivated teams that are focussed on achieving outstanding business results
  • A business environment in which great performance is recognised and underperformance is dealt with
  • Engaged people who recognise that they are valued by the organisation
What is the Structure of the People Management Course?
A blended learning approach takes your managers through:
  • Pre-work: an assignment that engages your managers with a practical assignment based on their team
  • Course: a two-day workshop. Managers complete syndicates, personal projects and case studies, developing outputs that are easily integrated into day-to-day activity
  • Case Study: usually based on scenarios that exist in your business, participants have the opportunity to:
    • Role Play: People management scenarios they are likely to face in their personal roles
    • Coach: colleagues in a live environment
The role plays provide a challenging learning process. The content focuses on getting to the core of performance and behavioural issues participants find challenging and uncomfortable to deal with. To deal with them in a safe environment, using ideas and techniques, enables participants to confidently use them successfully in their personal roles.
  • Field Project: a structured project, which acts as the catalyst for participants to implement the learning in their personal roles. This powerful motivator builds momentum which can be accelerated with coaching support provided by participants’ line managers. We can help you with coaching materials, advice or you could have a Performance Coaching course or a coaching programme tailored for your organisation. 
  • Certification: an opportunity for your managers to earn an award by demonstrating how they have implemented the field project.  At an event held 8-12 weeks after the workshop, they present their results to one of your senior executives and a TLSA consultant. Each presentation is assessed and each manager is provided with feedback and a certificate endorsed by you and TLSA. 
Participants and Venues
People Management is run for groups of up to 12 participants at your preferred venue. 
To ensure your organisation and managers get the maximum benefit from this course, other options you may wish to integrate are:
ILM Accreditation: Your managers can earn an accreditation from the Institute of Leadership and Management (The ILM).
Consultancy:  A review of strategy, leadership and culture may point the way to aligning the course content and delivery with the opportunities and challenges your business is dealing with.
Leadership Assessments: Accurate psychometric assessments that identify for each of your managers:
  • How each manager matches the needs of the current role
  • The potential for future development of each manager
  • Cognitive ability, behavioural strengths and occupational interests to show what ‘good looks like’ 
  • Surveys which illustrate how line managers, peers and direct reports view each of your managers, compared to their own perception. These are based on 18 management skill sets and 70 specific behaviours which critical to leadership and management roles
  • Personalised debriefs and reports to develop each manager 
Ready to Go or a Bespoke Management Training Programme
Introduction to Management is a ‘ready to go’ course. This flexible approach provides you with the options to:
  • Have the course delivered in its generic format
  • Re-order, change and add content which is specific to your organisation
We also understand that you may feel your managers need a course specifically designed to meet needs that are unique to your organisation. Using our solution design process, we will work with you to create a bespoke course that meets your needs and fits your budget. This powerful process ensures that you get a solution that will engage your people, address your needs and deliver the outcomes you require.
Linked Courses
Having completed People Management, we would recommend the following ready-to-go or bespoke in-house courses to continue the development of your managers:
  • Performance Coaching
  • Leadership Training for Managers

How can we help you? 

We are an Institute of Leadership and Management recognised training centre.