Quality Assurance

" Having carried out internal audits at TLSA for the last year I have found the processes put in place to obtain client, delegate and trainer feedback and the focus on continuous improvement to be as good as any I have come across in the last six years as a Quality Systems Consultant and Lead Auditor. "

L Richardson, MCQI CQP
Lead Auditor
Systems Assured
July 2013

We are an ILM Recognised Provider

TLSA is an Institute of Leadership and Management (ILM) centre.Institute of Leadership and Management (ILM) Training Centre

ILM is Europe's foremost professional body in the field of leadership and management. Their recognition denotes the highest quality standard in leadership and management training.

Our programmes are approved by ILM to ensure that we are offering our clients a proven route to increasing business impact and performance, by significantly changing the behaviours and skill sets of the participants. The endorsement is the ultimate mark of expertise and quality in leadership and management training.

We have programmes that are endorsed by the ILM, and can have any tailored programme
endorsed by them for our clients.

ISO 9001:2008 International Quality Certification

ISO International Quality & UKAS Management Systems CertifiedISO 9001 is the internationally recognised standard for the quality management of businesses. It spans 163 countries.

We have always put our customers first in all that we do. We aim to achieve customer advocacy. We deliver the highest quality experiential learning programmes that consistently transform organisations and the teams within them to deliver strong returns on investment and measurable outcomes.

As part of our certification we have developed a streamlined quality management system. We undergo regular audits and rigorous inspections to ensure conformance and measure effectiveness.

We have embedded the 8 guiding principles of the ISO 9001:2008 standard into everything we do at TLSA. Our relentless pursuit of excellence means that we stay highly competitive, yet still believe we can improve. This sets us apart from our competition.

The benefits of dealing with us as an ISO 9001:2008 certified organisation:

  • You are dealing with an efficient and effective operation that is committed to high
    standards and continuous improvement
  • You can be sure that your needs and expectations will be met
  • You will receive outstanding service and value

We are an ISM Endorsed Training Provider

Endorsed by The Institute of Sales & Marketing Management (ISMM)The Institute of Sales Management (ISM) has commended us for the quality of our training courses being amongst the highest they have ever seen.

The ISM is the UK's only professional body for sales people. It promotes standards of excellence and ethics in sales. Their endorsement is the
benchmark for high quality sales training and sales management training providers.

We share their commitment to raising standards of professionalism and integrity. Their endorsement is also evidence that all our courses meet key business needs and encourage a culture of learning and reflection.

ISM Endorsed Training Courses

ISM endorsement provides evidence that our courses are:

  • Validated to meet key business needs in the real world
  • Written to deliver excellence in sales
  • Quality assured
  • Benchmarked against industry standards
  • Mapped against the National Occupation Standards for Sales
  • Relevant to meet the needs of delegates
  • Consistently deliver their stated aims and objectives
  • Kept under constant review
  • Designed to encourage a culture of learning and reflection